Terms & Conditions win my – A Complete Guide for Malaysian Members

To register as a Win My member, you must meet all of the following eligibility requirements at the time of registration and throughout your use of the platform:

• Aged 18 years of age or older at the time of registration. Win My takes the protection of children and underage players seriously.
• Must be an individual with full legal capacity to enter into a binding agreement under Malaysian law.
• Not a resident or citizen of any jurisdiction that prohibits participation in online gambling activities.
• Not listed on any self-exclusion programme or relevant gambling prohibition list.

Win My reserves the right to request identity verification documents (such as MyKad, passport, or other accepted documents) at any time to ensure eligibility compliance. Failure to provide the requested documents within the specified timeframe may result in temporary account suspension.

Each individual is only permitted to hold one (1) Win My account only. Holding multiple accounts is a serious violation of win my's Terms & Conditions and will result in:

• Closure of all associated accounts without prior notice.
• Freezing and forfeiture of all balances, including unclaimed winnings.
• Cancellation of all bonuses and promotions that have been awarded.
• Permanent ban from the Win My platform.

You are fully responsible for maintaining the security of your Win My account username and password. Win My recommends that you:

• Use a strong password containing a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for an added layer of security.
• Do not share your login credentials with anyone, including family members.
• Log out of your Win My account after each session, especially on shared or public devices.

Win My shall not be held liable for any losses arising from unauthorised access resulting from your negligence in safeguarding your login credentials.

Win My supports a wide range of popular and trusted payment methods in Malaysia. All deposits are processed in Malaysian Ringgit (RM).

Key deposit conditions that all win my members must observe:

• All deposits must be made using a payment method that is registered in the member's own name. Depositing using another person's account is strictly prohibited.
• Win My reserves the right to decline or return any deposit that does not comply with these terms.
• Win My does not charge any fees for deposits. However, your bank or eWallet provider may impose separate charges in accordance with their own policies.
• The minimum deposit per transaction is RM 20. Transactions below this limit will not be processed.

Win my is committed to processing all valid withdrawals promptly and efficiently. The following terms and procedures apply to all win my members:

• Minimum Limit: The minimum withdrawal amount is RM 50 per transaction.
• Withdrawal Methods: Withdrawals must be made to the same payment method used for the deposit, or to a Malaysian bank account registered in the member's own name.
• Processing Time: win my processes withdrawals within 30 minutes for eWallet methods, and within 1–3 business days for FPX bank transfers.
• KYC Verification: For first-time withdrawals or withdrawals exceeding RM 5,000, Win My reserves the right to request full identity verification before processing.
• Wagering Requirements: Any balance derived from bonuses is subject to wagering requirements that must be met before a withdrawal can be made.

Win My reserves the right to place a hold on or decline any withdrawal request if there is reasonable suspicion of fraudulent activity, money laundering, or a breach of these Terms & Conditions. In such cases, Win My will notify the member concerned within a reasonable timeframe.

Win my offers its members a variety of bonuses and promotions from time to time. All bonuses are subject to specific terms that should be read and understood before acceptance.

• Welcome Bonus: Available to new win my members. This bonus is subject to wagering requirements as specified in the terms of each individual offer.
• Deposit Bonus: The bonus percentage is based on the deposit amount and current promotional terms. Check the win my promotions page for the latest details.
• Freespin / Free Trial: Winnings from free spins may be subject to wagering requirements before withdrawals are permitted.
• VIP Loyalty Programme: win my reward points are accumulated based on actual wager amounts and can be redeemed at a rate determined from time to time.

General terms applicable to all Win My bonuses:

• Bonuses may only be claimed once unless otherwise stated.
• Using multiple accounts to claim the same bonus is strictly prohibited and will result in bonus forfeiture and account closure.
• Win my reserves the right to modify, suspend, or cancel any bonus without prior notice in the event of misuse or exceptional circumstances.
• Any attempt to exploit the Win My bonus system through unauthorised methods will be treated as fraud and appropriate action will be taken.

All games offered on the Win My platform are subject to both general rules and the specific rules of each game. Win My members are responsible for understanding the rules of each game before participating.

• Slots & Casino Games: The rules, paytable, and RTP for each slot game are determined by the respective game provider (such as Pragmatic Play, PG Soft, NetEnt). Win My displays this information within the game interface.
• Live Casino: Live casino tables (baccarat, blackjack, roulette) are operated in accordance with international standard rules set by the live studio provider (Evolution Gaming). The dealer's decision is final.
• Poker: Poker games on Win My follow standard Texas Hold'em and Omaha rules. Rake is charged at the rate displayed in the table information.
• Sports Betting: Sports betting covering the Malaysia Super League, EPL, badminton, and e-sports is subject to Win My's separate sports betting rules. Odds are subject to change until the market closes.
• Lottery & Numbers: Lottery results are determined by a fair random draw. Tickets purchased cannot be refunded or cancelled once the draw has commenced.

Win my uses an RNG (Random Number Generator) system that is regularly audited by accredited independent bodies to ensure fair play across all games. All game outcomes generated by win my's system are final and cannot be disputed on the basis of luck or personal perception alone.

Win my sets betting limits to promote a sustainable and responsible gaming experience for all members:

• Minimum Bet Limit: Starting from RM 0.10 for slots and RM 1 for Live Casino tables.
• Daily Maximum Limit: The daily maximum betting limit varies based on account status and game category. This limit can be reviewed in your Win My account settings.
• Self-Set Limits: Win My members are encouraged to set personal betting limits through the Responsible Gaming panel. This tool is designed to help you stay in control.

Win My reserves the right to adjust betting limits at any time. Any changes will be communicated via in-platform notifications or official Win My email.

Win My takes fraud and platform abuse very seriously. The following activities are strictly prohibited and will result in immediate action against the relevant account:

• Money laundering or any other suspicious financial activity.
• Use of third-party software, automated bots, or artificial intelligence systems to gain an unfair advantage in Win My games.
• Collusion between players to cheat at win my's poker tables or Live Casino games.
• Exploiting bugs or technical vulnerabilities on the Win My platform. If you discover any vulnerability, report it to the Win My support team immediately.
• Filing an unauthorised chargeback through a bank or payment provider after funds have been used for gameplay.
• Identity fraud or the use of false information during registration or the KYC process.

Win My is committed to protecting the privacy and personal data of all its members. The collection and processing of your personal data is conducted in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010.

• Personal data provided during registration and use of Win My is used solely for platform operations, identity verification, and service improvement.
• Win My does not sell or share your personal data with third parties for marketing purposes without your consent.
• You have the right to access, correct, or request deletion of your personal data by contacting the Win My team.

For full details on how win my manages your data, please read Win My Privacy Policy which forms part of this agreement.

By the Member: You may close your Win My account at any time by contacting the Win My support team via Live Chat or email. Prior to closure, all eligible balances will be returned to your original payment method.

By win my: Win My reserves the right to suspend or terminate a member's account without prior notice if:

• A breach of any part of these Terms & Conditions has occurred.
• There is suspected fraud, money laundering, or other illegal activity.
• Members found to be operating multiple accounts or colluding with other members.
• Account closure required by law or regulatory obligation.

In the event of account closure due to confirmed fraud, Win My reserves the right to forfeit the account balance without compensation.

To the extent permitted under applicable Malaysian law:

• Win my shall not be liable for any indirect, consequential, or punitive losses arising from use of the platform.
• Win my does not guarantee that the platform will be free from technical disruptions at all times. win my will endeavour to resolve any such disruptions within a reasonable timeframe.
• In the event of a technical failure during gameplay that affects the outcome, Win My will review the matter and make a decision based on the stored system logs.
• Win My's total maximum liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

Win My reserves the right to amend, update, or replace these Terms & Conditions at any time. Amendments take effect immediately upon being published on the Win My platform.

Win My will endeavour to notify members of material changes through:

• In-platform notification on your next login to win my.
• An email notification sent to your registered email address.
• An update to the "Last Updated" date at the top of this document.

Continued use of the Win My platform after any amendments take effect will be considered acceptance of the revised terms. If you do not agree with the changes, please discontinue use of Win My and contact us to close your account.

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute that cannot be resolved amicably shall be referred to the jurisdiction of the relevant Malaysian courts.