Win My takes your privacy extremely seriously. This document transparently explains how Win My collects, stores, uses, and protects your personal data as a member of our platform in Malaysia.
All of Win My's data management practices are designed and implemented in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. This means your data is handled to the highest legal standards prescribed for Malaysia.
All communications between your device and Win My's servers are protected by SSL 256-bit encryption â the same standard used by banking institutions and government bodies. No third party can intercept your data in transit.
Win My has never and will never sell, rent, or trade members' personal data to any third party for marketing purposes. Your data belongs to you â Win My uses it solely for the purposes stated in this policy.
Win My believes you have the right to know what happens to your data. This Privacy Policy is written in plain, easy-to-understand language â not confusing legal jargon â so you can truly understand your rights.
You have the right to access, correct, restrict, or request the deletion of your personal data on Win My at any time. The process is straightforward and can be initiated by contacting the Win My support team.
Your financial information â including bank account details, eWallet credentials (Touch 'n Go, GrabPay, DuitNow), and transaction history â is stored in an encrypted environment, isolated from the platform's general data. win my does not store full card numbers.
Win My collects your personal data through several means over the course of your use of our platform. The following are the categories of data we may collect:
| Data Category | Examples of Information | How It Is Collected |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad/passport number, nationality | Registration form, KYC process |
| Contact Information | Email address, phone number, mailing address | Account registration, profile updates |
| Financial Information | Bank account, eWallet type (Touch 'n Go, GrabPay, DuitNow), transaction history | Deposit and withdrawal process |
| Platform Usage Data | Betting history, games played, session duration, platform preferences | Automated logging system |
| Technical Data | IP address, device type, browser type, operating system, screen resolution | Automatically collected upon access |
| Communications Data | Customer support chat records, complaints, feedback | Live chat, email, WhatsApp |
Win My only collects data that is necessary for legitimate and reasonable purposes. We do not collect information beyond what is required for platform operations and regulatory compliance.
The personal data you provide to Win My is used exclusively for the following lawful purposes:
Win My will not use your data for any purpose not stated here without first obtaining your consent.
Win my continuously invests in security infrastructure to ensure your personal data remains protected at all times. The security measures win my has in place include:
Retention Period: Win My retains your personal data for as long as your account remains active, and for the period required by Malaysian law following account closure (typically 7 years for financial records). After this period, data will be securely deleted or anonymised.
Win My does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. However, in the course of operating the platform, Win My may need to share data with the following limited parties:
All third parties with whom Win My shares data are bound by data protection agreements that require them to handle your data to the same high standards as Win My.
The Win My platform uses cookies and similar tracking technologies to enhance your experience. Below are the types of cookies Win My uses:
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of the Win My platform. For more information on managing cookies, refer to your browser's help documentation.
Under Malaysia's PDPA 2010 and win my's policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data Win My holds about you. Win My will provide this information within 21 business days from the date of the request.
If any of your data is inaccurate or out of date, you have the right to request a correction. Win My will update the relevant information within a reasonable timeframe.
In certain circumstances, you may request the deletion of your personal data. Win My will process such requests subject to any legal obligations that require data to be retained.
You may object to the processing of your data for specific purposes, including direct marketing. Win My will act on such objections immediately.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider, where technically feasible.
You may request that Win My restrict the processing of your data under certain circumstances, such as while a correction request is being handled.
To exercise any of the rights above, contact Win My via Live Chat, or email privacy@winmy.link, or via the official complaint form in your account panel. Win My is committed to responding to all data rights requests within the timeframe stipulated by Malaysia's PDPA.
Win My may send you communications regarding offers, promotions, and platform-related information. We distinguish between two types of communications:
Win my obtains your explicit consent before sending any marketing communications. You can manage your communication preferences through:
Win my respects your preferences â any request to opt out of marketing communications will be actioned within 5 business days.
Win My is a platform that for adults aged 18 and above only. Win My does not intentionally collect or process personal data from individuals under the age of 18.
Should Win My discover that personal data belonging to an individual under the age of 18 has been inadvertently collected, Win My will:
If you believe that someone under the age of 18 holds an account with Win My, please contact us immediately by email at support@winmy.link.
Win my reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological developments, or new legal requirements.
When win my makes material changes to this Privacy Policy, we will:
Win My encourages you to review this Privacy Policy periodically. Your continued use of the Win My platform after any amendments take effect will be deemed acceptance of the revised terms. If you do not agree with the changes, please discontinue use of Win My and contact us.
If you have any questions, concerns, or complaints regarding how win my handles your personal data, please reach out to us through the following channels:
Win My is committed to responding to all privacy-related enquiries within 5 business days. For data rights requests that require more in-depth review, we will keep you informed of a more realistic timeline.
If you are not satisfied with win my's response, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia or the relevant regulatory authority under applicable Malaysian law.
Over 500,000 Malaysian members trust Win My with their data every day. Join the Win My community and enjoy a safe, fair, and responsible online entertainment platform.